The first time you open Windows 10 Mail, you will be prompted to add an account. Windows 10 Mail setup for POP / IMAP mailboxes.Ĭlick the Start icon and select Mail from the menu.Make sure you have the correct settings (described above) ready when you call them.
If you have already contacted support and know everything is okay, please contact the manufacturer of your PC/Laptop who will be able to support you with your Mail for Windows 10 software. If you are still not able to either send or receive email (or both), please contact 123 Reg support to check for any other issues that may be occurring with your mailbox (expired or suspended are two examples of what could be wrong).
Test your email again now and everything should be working normally. Make sure that Outgoing (SMTP) email server appears EXACTLY as .ukĪnd then click on ‘Done’. Make sure that ‘Incoming email server’ appears EXACTLY as .uk (unless you used POP – see above) From here, scroll to the bottom of the window and click on 'Advanced mailbox settings' to expand these options: From here, click on 'Change mailbox sync settings' as visible in the screenshot above. Otherwise, click on 'Accounts' from the left hand menu and then click on the relevant email account from the right hand menu to open the settings. If it both appears to send okay and also arrives back into your inbox then you know everything is fine. If you suspect this, the easiest way to check is to send an email to yourself. If you cannot see any mail coming through into your inbox when it should be, or if your sent messages are not going through to where they should, then there is probably something wrong with the ‘mail server settings’ you entered before. If entered correctly you should see the error message regarding out of date settings disappear. Once you are happy all the information on this screen is correct click ‘Save’. You can also edit the ‘Account name’ on this screen but this should not have any effect on whether the mailbox works or not. If this is the case then please delete the account by clicking on the option you currently have on screen and then begin from the start of this guide.
Unfortunately, you cannot edit the username if you see that it is entered incorrectly.
On this screen, you can check the username (email address) and re-enter your password to be sure it is in there correctly. Instead, please click on ‘Change settings’ to troubleshoot a wider range of issues. Whilst ‘Fix account’ sounds like the obvious choice, this will only help if the password is the issue. You will be given the choice to click ‘Fix account’ or ‘Change settings’. In the right hand menu, click on the affected account which should show a message ‘Attention required’ in red below it. To fix this click ‘Done’-then click on ‘Accounts’ from your main mail screen in the left hand menu. If you’ve entered your username or password incorrectly, you will see a pop up in the bottom right hand corner of your screen saying “Your *INSERT ACCOUNT NAME* settings are out of date.” just a few seconds after clicking ‘Done’. If this is the only email account you're setting up today, then click on 'Ready to go' (as in the screenshot below) to access your email (if you've set up an account in Mail for Windows 10 before you'll be taken to your email management screen when you click 'Done'). If you have another email account to add in you should click on 'Add Account' again and follow the steps above once more. Please note:If this is the first time you've used Mail for Windows 10, you'll be taken back to the main 'accounts' screen where you started. As above, if you have chosen to use a POP connection instead (not recommended) then choose POP3 from the dropdown instead. For more on the difference between these two different ‘mail protocols’ please click here.Īccount Type – Click on the dropdown and choose ‘IMAP4’. However, if you are familiar with POP and you have a preference for this, you should enter the incoming email server as .uk. It is also possible to set up a mailbox using a POP connection, but we always recommend using IMAP. Your name – This should be the way you want your name to appear to people who receive emails from you. For example, if this is your work account you might choose the label ‘Work’. You’ll now be prompted to enter/choose the following details (not all of these options will be visible on the screen at once but there is a scroll bar to the side which you can use as you progress through the steps.):Īccount name – This is just a nickname or ‘label’ for the account.